Our policies
Terms of Service
Effective Date: May 1, 2024
Welcome to True Alchemy Academy ("we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of our website located at [yourdomain.com] (the "Site").
By using our Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
1. Use of the Site
You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to use the Site:
In any way that violates any applicable laws or regulations.
To exploit or harm others.
To transmit or procure the sending of any spam, advertisements, or promotional material.
2. Intellectual Property
All content on the Site, including text, graphics, logos, and software, is owned by or licensed to True Alchemy Academy and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our prior written consent.
3. User Accounts (if applicable)
If you create an account on our Site, you are responsible for maintaining the security of your account and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use.
4. Privacy Policy
Your privacy is important to us. When you use our Site, we may collect personal information such as your name, email address, and usage data. This information is used to operate the Site, respond to inquiries, and improve your experience.
We do not sell your personal information. We may share it only with trusted third parties who assist us in operating our Site, provided they agree to keep your information confidential.
By using the Site, you consent to the collection and use of your information in accordance with this Privacy Policy. For full details, please refer to our Privacy Policy (insert link if separate).
5. Disclaimers
The Site is provided "as is" and "as available." We do not guarantee that the Site will be secure or error-free. We disclaim all warranties, express or implied, including accuracy, reliability, or non-infringement.
6. Limitation of Liability
To the fullest extent permitted by law, True Alchemy Academy shall not be liable for any damages arising from your use of or inability to use the Site, including indirect, incidental, or consequential damages.
7. Changes to These Terms
We may update these Terms from time to time. We will post the revised Terms on this page and update the "Effective Date" above. Your continued use of the Site after any changes constitutes acceptance of the new Terms.
8. Governing Law
These Terms are governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law principles.
9. Contact Us
If you have any questions about these Terms or our Privacy Policy, please contact us at: earthkdw@gmail.com
Privacy Policy for True Alchemy Academy Store
Effective Date: May 1, 2024
At True Alchemy Academy (“we,” “our,” or “us”), your privacy is a priority. This Privacy Policy describes how we collect, use, and protect your information when you make a purchase, browse our store, or otherwise interact with our website at [yourstore.com] (the “Site”).
By accessing our Site or purchasing from our store, you consent to this Privacy Policy.
1. Information We Collect
We collect the following information when you shop with us:
a. Personal Information
When you place an order or create an account, we may collect:
Full name
Shipping and billing addresses
Email address
Phone number
Payment details (processed securely via third-party payment providers)
b. Order & Transaction Data
Includes purchase history, product preferences, and delivery information.
c. Device & Usage Data
We automatically collect data such as:
IP address
Browser type
Pages visited
Referring/exit pages
Time spent on site
d. Cookies & Tracking Technologies
We use cookies to:
Remember your cart contents
Analyze traffic and usage
Personalize content
You can manage cookie settings through your browser preferences.
2. How We Use Your Information
We use the information collected to:
Process and fulfill orders
Send order confirmations and shipping updates
Provide customer support
Manage your account (if applicable)
Improve our website and shopping experience
Send promotional emails (only if you opt in)
3. Sharing Your Information
We do not sell or rent your information. We may share data with:
Payment Processors (e.g., Stripe, PayPal) to securely complete your purchase
Shipping Partners to deliver your order
Email Services to send updates and newsletters
Analytics Services (e.g., Google Analytics) for site performance insights
All partners are obligated to keep your information confidential and secure.
4. Data Security
We implement reasonable security practices, including encryption, secure servers, and limited access controls. However, no online transmission is ever 100% secure.
5. Your Choices
You may:
Access or update your personal information by logging into your account
Unsubscribe from marketing emails at any time via the link provided
Request deletion of your data by contacting us
6. Your Rights (for EU/UK/CA/US Residents)
Depending on your location, you may have the right to:
Know what personal data we hold
Request a copy of your data
Ask us to correct or delete your data
Object to or restrict certain uses of your data
To exercise your rights, contact us at [your email address].
7. Children’s Privacy
Our store is not intended for children under 13, and we do not knowingly collect their information.
8. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for their privacy practices and recommend reviewing their policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.
10. Contact Us
For any questions or concerns about this policy or your data, please contact:
True Alchemy Academy
Fill out this form to contact us
Or email us at: earthkdw@gmail.com
Refund Policy
Effective Date: May 1, 2024
Store Name: True Alchemy Academy
We want you to feel confident in your purchases. Please read our refund policy carefully before making a purchase.
1. Eligibility for Refunds
To be eligible for a refund, your request must meet the following conditions:
Physical Products:
Must be returned within 30 days of delivery.
Must be unused, in original packaging, and in resellable condition.
Must include proof of purchase (order number or receipt).
Digital Products or Services:
All sales are final unless otherwise stated.
We will do our best to resolve technical issues or dissatisfaction on a case-by-case basis.
2. Non-Refundable Items
We do not offer refunds on the following:
Retreats: All retreat bookings are non-refundable. Due to the nature of planning, staffing, and securing venues, we cannot offer refunds once a retreat is booked. Please ensure you are committed before reserving your spot.
Gift cards
Downloadable content or digital courses
Final sale items
Customized or personalized products
3. Exchanges
We only replace items if they arrive defective or damaged. Email us at [your email] with your order number and photos of the damage.
4. How to Request a Refund
To start a return:
Contact us at [your email address] with your order number and reason for return.
If your return is approved, we’ll send you instructions.
Once we receive and inspect the item, we’ll notify you about your refund status.
Refunds will be issued to your original payment method within 5–10 business days after approval.
5. Return Shipping
Buyers are responsible for return shipping unless the item is damaged or incorrect. We recommend using a trackable method.
6. Late or Missing Refunds
If your refund is delayed:
Check your bank or credit card account.
Contact your bank or credit card company (some delays are normal).
Still need help? Contact us at [your email].
Contact Us
For questions about this policy or your order, contact:
Email us at: earthkdw@gmail.com